Chatbots are AI-powered conversational agents that interact with users through text or voice, providing instant responses and handling support tasks autonomously. Modern AI chatbots leverage large language models and RAG architectures to understand complex queries, maintain conversation context, access business knowledge bases, and continuously improve from each interaction.
The chatbot market is projected to reach $27.3 billion by 2030, as businesses recognise that AI-powered customer service delivers faster resolution, higher satisfaction, and dramatically lower costs. LLM-powered chatbots resolve 60-80% of support tickets without human intervention while providing personalised, context-aware responses.
BespokeWorks builds intelligent chatbot solutions grounded in your business data using RAG architectures. Our chatbots integrate with your CRM, knowledge base, and support systems to deliver accurate, branded responses with seamless escalation to human agents when needed.