Hospitality
Labour costs consume 30% of hospitality turnover. Revenue management, guest communication, and housekeeping coordination all benefit from automation, deployed in days.
The challenge
Rate decisions made on feel rather than data. Competitors reprice in real time; properties reprice in meetings. The gap costs occupancy and margin simultaneously.
Pre-arrival emails, check-in instructions, in-stay requests, review follow-ups, all sent by the same team that is managing the front desk. Something is always late.
Cleaning schedules built in spreadsheets, maintenance requests logged by WhatsApp, priorities set by whoever answers first. The result is inconsistency visible to guests.
OTAs, direct bookings, walk-ins, and corporate accounts all need reconciling. Rate parity errors and overbooking stem from systems that do not talk to each other.
What we build
Analyses occupancy, local events, competitor rates, and booking pace. Rules-based rate optimisation with margin guardrails, no revenue manager required.
24/7 automated handling of pre-arrival emails, check-in instructions, in-stay requests, restaurant recommendations, and post-stay review requests.
AI-optimised cleaning schedules based on check-outs, priority guests, and staff availability. Maintenance requests automatically logged, assigned, and tracked.
Manages reservations across OTAs, direct bookings, and walk-ins. Real-time rate parity checking, overbooking prevention, and inventory synchronisation.
Custom systems connecting PMS, channel manager, CRM, accounting, and operations. Predictive demand forecasting and guest lifetime value modelling across the portfolio.
Productised offerings · Hospitality
Each one is a productised offering with a fixed price, fast deployment, and a dedicated page. Click any card to see scope, integrations, and pricing.
Quick Wins · 6 for Hospitality
See all filtered for Hospitality →Never stare at a blank page again.
On-brand content generated across every channel.
See product24/7 phone support that sounds human.
Inbound and outbound voice that books, qualifies, and escalates.
See productSupport that never sleeps.
Omnichannel chatbot across web, WhatsApp, social.
See productProtect your reputation on autopilot.
Review monitoring + on-brand reply across all platforms.
See productThe calendar fills itself.
Intelligent booking across staff, locations, and calendars.
See productStop talking to everyone the same way.
Behavioural segmentation fed into email + ads + CRM.
See productShadow Ops · 6 for Hospitality
Show all 6 HideQuiet, ongoing back-office automation that runs while your team works. Click to browse the full set →
Accounts payable on autopilot.
AI extracts and posts invoices straight into your accounting platform.
See productShared-inbox triage on autopilot.
AI sorts, routes, and drafts replies for shared inboxes.
See productHR admin on autopilot.
Leave, onboarding, HR FAQ, compliance reminders.
See productManagement reports on autopilot.
Data pulled, analysis written, charts generated. In plain English.
See productRegulatory deadlines on autopilot.
HMRC, Companies House, sector regulators all tracked, reminded, pre-filed.
See productThe missed appointment problem, solved.
Multi-channel reminders, confirmations, rebooking flows.
See productSeven questions. Five minutes. A costed roadmap in your inbox. No call required.
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