Maintenance tickets across five channels
Tenant calls in, emails the lettings inbox, WhatsApps the property manager, and posts on the agency’s Trustpilot. Same issue, four entries, no SLA tracking.
Property Management
Maintenance tickets, viewings, deposit disputes, EPC renewals, multi-portal listings. The work is repetitive. The compliance is rising. We automate the bits that should run themselves, in the tools you already use.
The challenge
Tenant calls in, emails the lettings inbox, WhatsApps the property manager, and posts on the agency’s Trustpilot. Same issue, four entries, no SLA tracking.
A new instruction means 20+ enquiries in the first 48 hours. Each one needs qualifying, slotting, confirming. By Friday, three properties have lost a viewing because of timing.
Different cycles, different regulators, different consequences. Compliance lives across a spreadsheet, a calendar, and two people’s heads.
Rightmove, Zoopla, OnTheMarket, agency site, social. A price change means four updates. A let agreed means four removals. Cross-listing errors lose enquiries.
What we build
One inbound funnel across phone, email, WhatsApp, and web. Severity graded, contractor matched, tenant updated. SLA tracked from minute one.
AI handles enquiry intake, qualifies the lead against your criteria, books viewings into the negotiator’s calendar, sends confirmations and reminders.
Every regulated date tracked per property: EPC renewal, EICR, LGSR, gas safety, deposit registration, right-to-rent. Escalating alerts, evidence stored against the property record.
A price change, status change, or new instruction updates every portal automatically. Rightmove, Zoopla, OnTheMarket, your site, and social posts, handled.
Move-in instructions, mid-tenancy check-ins, renewal nudges, end-of-tenancy reminders. Multi-channel, on-brand, with tenant replies parsed and routed.
Productised offerings · Property Management
Each one is a productised offering with a fixed price, fast deployment, and a dedicated page. Click any card to see scope, integrations, and pricing.
Quick Wins · 5 for Property Management
See all filtered for Property Management →24/7 phone support that sounds human.
Inbound and outbound voice that books, qualifies, and escalates.
See productSupport that never sleeps.
Omnichannel chatbot across web, WhatsApp, social.
See productStop chasing dead leads.
Scores, qualifies, enriches, and routes leads automatically.
See productProtect your reputation on autopilot.
Review monitoring + on-brand reply across all platforms.
See productThe calendar fills itself.
Intelligent booking across staff, locations, and calendars.
See productShadow Ops · 7 for Property Management
Show all 7 HideQuiet, ongoing back-office automation that runs while your team works. Click to browse the full set →
Accounts payable on autopilot.
AI extracts and posts invoices straight into your accounting platform.
See productShared-inbox triage on autopilot.
AI sorts, routes, and drafts replies for shared inboxes.
See productHR admin on autopilot.
Leave, onboarding, HR FAQ, compliance reminders.
See productManagement reports on autopilot.
Data pulled, analysis written, charts generated. In plain English.
See productDocument generation on autopilot.
Proposals, contracts, policies, letters — all from a short brief.
See productRegulatory deadlines on autopilot.
HMRC, Companies House, sector regulators all tracked, reminded, pre-filed.
See productThe missed appointment problem, solved.
Multi-channel reminders, confirmations, rebooking flows.
See productSeven questions. Five minutes. A costed roadmap in your inbox. No call required.
Your experience helps other businesses make the right decision.
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