Social Housing
Repairs that never close on time. Voids that take longer than the target. Regulator returns that eat senior weeks. We build AI into your existing housing stack so the routine handles itself, and your team works the cases that actually need them.
The challenge
Phone, email, web form, WhatsApp, regional office, the housing officer’s personal mobile. Triage is manual, slow, and inconsistent. SLAs slip before anyone has finished typing.
A unit empty for an extra two weeks is rent gone forever and a tenant on the waiting list left waiting. The process is known. The coordination across surveying, works, comms, and lettings is the bottleneck.
TSMs, complaints performance data, statistical returns. The numbers exist across HMS, repairs platform, comms tools, and a spreadsheet on someone’s desktop. The pull is manual, the deadline doesn’t move.
LGSR, EICR, fire risk assessments, asbestos surveys, water hygiene, smoke and CO alarms. Different cycles, different consequences, mostly tracked in spreadsheets and one person’s head.
What we build
One inbound funnel across phone, email, WhatsApp, web form, and out-of-hours. AI classifies the issue, grades severity, matches the contractor, and updates the tenant in your tone of voice. SLA tracked from the first minute, not the first reminder.
Vacated unit detected the day keys come back. Pre-vacation works scheduled, EPC + gas + electrics coordinated, marketing brief auto-generated, lettings team flagged the moment the unit is ready.
Every regulated check tracked per property: LGSR, EICR, fire risk assessments, asbestos surveys, water hygiene, smoke and CO alarms. Escalating reminders, contractor allocation, evidence stored against the property record.
Data pulled from HMS, repairs platform, comms tools, and rent system. Validated against the regulator’s schema, assembled into the required format with a draft narrative. Senior reviews, signs, submits.
Planned maintenance announcements, satisfaction surveys, event invites, complaint follow-ups, mid-tenancy check-ins. Multi-channel, on-brand, with replies parsed and routed to the right officer.
Predictive model on payment patterns, tenancy data, and contact history. At-risk tenants surfaced for proactive support, not late-stage chasing. The income team focuses on the households where intervention still works.
Complaint intake classified, routed, acknowledged within policy, tracked through stage 1 / stage 2 / Ombudsman referral. Determinations logged, learnings extracted, repeat issues surfaced for senior review.
Productised offerings · Social Housing
Each one is a productised offering with a fixed price, fast deployment, and a dedicated page. Click any card to see scope, integrations, and pricing.
Quick Wins · 3 for Social Housing
See all filtered for Social Housing →24/7 phone support that sounds human.
Inbound and outbound voice that books, qualifies, and escalates.
See productSupport that never sleeps.
Omnichannel chatbot across web, WhatsApp, social.
See productThe calendar fills itself.
Intelligent booking across staff, locations, and calendars.
See productShadow Ops · 8 for Social Housing
Show all 8 HideQuiet, ongoing back-office automation that runs while your team works. Click to browse the full set →
Accounts payable on autopilot.
AI extracts and posts invoices straight into your accounting platform.
See productShared-inbox triage on autopilot.
AI sorts, routes, and drafts replies for shared inboxes.
See productMeeting notes on autopilot.
Decisions, action items, owners, deadlines extracted from every meeting.
See productHR admin on autopilot.
Leave, onboarding, HR FAQ, compliance reminders.
See productManagement reports on autopilot.
Data pulled, analysis written, charts generated. In plain English.
See productDocument generation on autopilot.
Proposals, contracts, policies, letters — all from a short brief.
See productRegulatory deadlines on autopilot.
HMRC, Companies House, sector regulators all tracked, reminded, pre-filed.
See productThe missed appointment problem, solved.
Multi-channel reminders, confirmations, rebooking flows.
See productSeven questions. Five minutes. A costed roadmap in your inbox. No call required.
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