AI-powered online review management that monitors every platform, analyses sentiment in real time, and generates on-brand responses — so no review goes unanswered and your reputation stays strong.
Here's how we set up your review automation — most are responding within a week.
We connect to your review platforms, understand your brand voice, and set up monitoring with response drafts you approve.
We match responses to your brand voice and review platform rules, not generic templates.
Your review system goes live within about a week. Monitoring active, responses drafted, and review requests going out.
Most review management software sends generic templates. Our AI reputation management system is different — it learns your brand voice, understands context, and crafts thoughtful responses that build customer loyalty rather than sounding like a bot.
From Google review management and Trustpilot responses to automated review requests and sentiment tracking, one system handles your entire online review management workflow — with full approval control.
Review posted on Google, Trustpilot, or any connected platform
AI classifies tone, urgency, and key themes instantly
On-brand reply drafted with context-aware personalisation
Auto-publish positive, route negative for your review
Everything you need for end-to-end review monitoring and automated review response — without hiring a full-time team.
Review monitoring across Google, Trustpilot, Feefo, Reviews.io, Yotpo, Facebook, Yelp, and more — all from one dashboard. Never miss a review again.
AI review response trained on your existing replies and brand guidelines. Empathetic, professional, and indistinguishable from your best team member's writing.
Real-time sentiment analysis detects negative trends and urgent issues. Get instant Slack or email alerts so you can respond to crises before they escalate.
Automatically send review requests via email or SMS after purchase, appointment, or delivery. Optimised timing and messaging to maximise response rates.
Track star rating trends, response times, review volume, and sentiment scores across every platform. Exportable reports for stakeholders and board meetings.
Monitor competitor reviews to spot service gaps and market opportunities. Benchmark your ratings, response times, and sentiment against the competition.
See how businesses could use AI reputation management to solve real review challenges across industries.
A multi-location restaurant chain is drowning in reviews across Google and Tripadvisor. Staff can't keep up and response times average several days. An AI review response system could monitor all locations, draft on-brand replies, and auto-publish positive responses — with negative reviews routed to regional managers.
A group of dental clinics has inconsistent Google review management — some locations rarely respond, others send generic templates. An AI reputation management system could send review requests after every appointment, respond thoughtfully to feedback, and escalate complaints to practice managers.
A boutique hotel is spending 10+ hours per week manually responding to reviews across three platforms. Each platform requires a different tone and format. Review management software could handle all three, adapting response style per platform while maintaining the hotel's warm, personal brand voice.
An e-commerce brand has great products but few reviews — only a small percentage of customers leave feedback. An automated review response system could send personalised Trustpilot review requests after delivery, follow up once if unopened, and respond to every review within an hour of posting.
One AI system monitors and responds across every platform where your online reputation matters.
See how AI reputation management compares to manual monitoring.
| Metric | Manual Process | With AI |
|---|---|---|
| Review response time | 24–72 hours | Under 15 minutes |
| Platform coverage | 1–2 platforms | All platforms |
| Response consistency | Varies by person | 100% on-brand |
| Review request rate | Rarely done | Automated |
| Time spent weekly | 3–5 hours | 15 minutes |
These Quick Wins are just the starting point. After our free AI audit, we often identify custom reputation automations unique to your business that can deliver even bigger results.
Some examples of custom reputation automations we've built:
Pricing depends on your review volume, number of platforms, and response automation complexity. No hidden fees.
Book a 30-minute strategy call. We'll scope your review monitoring and online review management needs and create a custom quote. No obligations, just honest pricing.
Get Your Custom Quote →No. Negative reviews trigger an alert to you first. You decide whether to use AI's suggested response, edit it, or write your own. Positive and neutral reviews can be auto-responded based on your preferences.
No. We train the AI on your existing responses and brand voice. Responses are empathetic, personal, and match your tone. Most customers won't know it's AI-generated.
Google Business Profile, Trustpilot, Feefo, Facebook, Yelp, TripAdvisor, Amazon, G2, Capterra, and more. We add new platforms regularly — if yours isn't listed, we can integrate it.
Yes. Integrates with your email/SMS system to send review requests automatically after purchase, appointment, or delivery. Timing and messaging is customised to your business.
Within minutes for auto-approved response types. Negative reviews alert you immediately via Slack or email for your review before responding. You set response time windows (e.g., business hours only).
Yes. You can configure approval workflows for all responses, specific platforms, or specific review types (e.g., auto-approve 5-star, require approval for 1-3 star). Full control over what gets published.
5-7 working days from kickoff to go-live. We integrate with your review platforms, train the AI on your brand voice, configure approval workflows, and test across all channels before launch.
AI Reputation Manager monitors and responds to online reviews across Google, Trustpilot, Feefo, and 10+ platforms around the clock. It replies on-brand to positive reviews automatically, alerts you to negative feedback, and requests new reviews from satisfied customers.
Book a 30-minute strategy call. We'll map out your review monitoring needs and have your AI Reputation Manager live across all platforms within a week. Or get a free instant analysis to identify all your automation opportunities.
Book Strategy Call →Your experience helps other businesses make the right decision.
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