Input
"Where's my order? #5512"
Action taken
- Looked up order in Shopify · status: in transit
- Pulled live tracking from courier API
- Replied with ETA and tracking link · 4 seconds end-to-end
- Conversation closed · no escalation needed
Example flow
How a typical interaction plays out.
Two illustrative scenes, what the AI would receive, what it would do next. Not pulled from live data.
Illustrative
Example flow
Input
"I want a refund, product damaged, this is unacceptable"
Action taken
- Classified: complaint · refund request
- Sentiment: negative · keyword "unacceptable" triggered escalation
- Escalated to support inbox · full conversation history attached
- Customer notified · "Sarah will be with you in 2 mins"
How it works
Kickoff to live, in 4 steps.
Knowledge ingest
We feed it your help docs, past tickets, product FAQ, and policies. Two-day setup.
Channel deployment
Website widget + WhatsApp + Facebook + Instagram + email auto-replies. Pick the channels you use.
Escalation rules
Anything containing complaint, refund, legal, or a VIP customer routes to a human inbox with full context.
Weekly review
Top 20 unresolved questions get fed back into the model. It gets sharper every week.
Where it shows up
How AI Support Agent earns its place.
Four real scenarios drawn from how clients use AI Support Agent day to day, plus the full list of what's in the box to make them work.
-
Scene 01
Order status / tracking
Pulls live data from Shopify, WooCommerce, or custom. Returns ETA without a human touching it.
-
Scene 02
FAQ deflection
Pricing, returns, hours, locations, answered in seconds, 24/7, in any language.
-
Scene 03
Booking and rescheduling
Connected to your calendar. Customer reschedules without an email chain.
-
Scene 04
Lead capture out-of-hours
Qualifies the inbound, books a call slot, drops the lead in your CRM.
What's in the box
-
Multi-channel widget Website + WhatsApp + Facebook + Instagram + email. Single backend, single inbox.
-
Knowledge-base trained Reads your existing docs. Doesn't make answers up, cites the source.
-
Smart escalation Sentiment + keyword + customer-tier rules route the right cases to humans.
-
Inbox handoff Full conversation history + your team's reply go back into the bot. Customer never repeats.
-
Live performance dashboard Resolution rate, escalation rate, top unanswered questions, satisfaction signals.
-
Multilingual 20+ languages out of the box, including all major EU languages.
Plugs into
- Intercom
- Zendesk
- Freshdesk
- WhatsApp Business
- Facebook Messenger
- Instagram DMs
- Shopify
- WooCommerce
- HubSpot
- Salesforce
Pricing
From £225/mo
/month
Indicative pricing, your actual quote depends on volume, integrations, and business size. Book a call and we'll put together the right package for you. No multi-year lock-in. Cancel any time.
- Knowledge-base ingest (one-time)
- Up to 5,000 conversations/month
- Up to 5 channels
- Weekly tuning
- Cancel any time
FAQ
AI Support Agent, answered.
Will it hallucinate answers?
No, it cites the source for every factual claim. If the knowledge base doesn't have it, it says so and offers to escalate.
How does the human handoff work?
Conversation goes to your existing helpdesk with full transcript. Your team replies; their answer feeds back into the model.
Does it work with our existing helpdesk?
Yes, Intercom, Zendesk, Freshdesk, HubSpot, and most others via API. We handle the wiring.
Can it process refunds or take payments?
Lookups and policy questions, yes. Actual transactions on Bespoke Build tier with stricter approval gates.
How do we measure impact?
Live dashboard shows resolution rate, escalation rate, CSAT signals. Monthly review meeting included.
What if customers are confused or frustrated?
Sentiment detection routes to human in seconds. We tune the threshold conservatively at first.
Ready to deploy AI Support Agent?
Run the free analyser first, five minutes, no signup. Or jump straight to a strategy call if you already know what you need.
