Shadow Ops From £89/mo

AppointmentReminders.

The missed appointment problem, solved.

Example flow

How a typical interaction plays out.

Two illustrative scenes, what the AI would receive, what it would do next. Not pulled from live data.

Wed 09:00 Confirmed

Input

24-hour reminder · dental check-up · patient at home

Action taken

  • SMS sent · "Tomorrow 11:00 at Acacia Avenue practice"
  • Patient replied "Confirm" · status updated in PMS
  • 2-hour reminder scheduled · email channel as fallback
  • CRM synced · no further action needed
Fri 08:42 Slot refilled

Input

Patient reply: "Sorry, can't make 11am, broke down"

Action taken

  • Parsed: cancellation · reschedule offered
  • Slot offered to next waitlisted patient
  • Waitlist patient accepted · 8 minutes later
  • Practice schedule updated · slot refilled

How it works

Kickoff to live, in 4 steps.

Connect your calendar

Google, Outlook, Cliniko, Dentally, OpenDental, EMIS, Calendly, or your sector PMS. Read-only first.

Set channel + cadence rules

24-hour reminder by SMS, 2-hour nudge by email, voice fallback for older patients. Configured per appointment type.

Confirmation + rebook flows

"Yes / No / Reschedule" responses parsed automatically. Reschedules find the next slot; cancellations offered to waitlist.

Measure + tune

Monthly no-show rate, response rate, channel performance. Cadence adjusted per cohort.

Where it shows up

How AppointmentReminders earns its place.

Four real scenarios drawn from how clients use AppointmentReminders day to day, plus the full list of what's in the box to make them work.

  • Scene 01

    GP surgeries + clinics

    Multi-clinician schedules, NHS + private, varying appointment lengths. NHS DST-compliant.

  • Scene 02

    Dental + specialist healthcare

    Treatment-plan continuity, recall reminders, hygiene cycles. Integrated with sector PMS.

  • Scene 03

    Hospitality reservations

    Restaurants, spas, treatment bookings. SMS-led with email + WhatsApp fallback.

  • Scene 04

    Education appointments

    Parent meetings, open evenings, exam slots, tutor sessions. Multi-stakeholder reminders.

What's in the box

  • Multi-channel sending SMS, email, voice, WhatsApp. Patient preference respected; fallback channels triggered if no response.
  • Two-way response parsing Replies understood, not just sent. "Confirm", "Can't make it, Tuesday?", "Cancel" all handled.
  • Waitlist intelligence Cancellations auto-offered to next waitlisted patient. Most refilled within an hour.
  • Rebooking flows Self-serve rescheduling without staff intervention. Next-available slot logic configurable per practitioner.
  • Consent + compliance GDPR-aligned. NHS DST-ready. Encrypted in transit and at rest. Patient opt-out respected per channel.
  • Reporting Weekly digest of no-show rate, channel performance, rebooking success per location and practitioner.

Plugs into

  • Google Calendar
  • Outlook 365
  • Cliniko
  • Dentally
  • OpenDental
  • EMIS
  • SystmOne
  • Calendly
  • OpenTable
  • ResDiary
  • Twilio
  • WhatsApp Business API
  • Custom calendar API

Pricing

From £89/mo

/month

Indicative pricing, your actual quote depends on volume, integrations, and business size. Book a call and we'll put together the right package for you. No multi-year lock-in. Cancel any time.

  • Calendar integration
  • Up to 2,000 reminders/month
  • SMS + email + WhatsApp
  • Monthly tuning
  • Cancel anytime

FAQ

AppointmentReminders, answered.

How is this different from a built-in calendar reminder?

Built-in reminders are one-way send. This is multi-channel, response-aware, with rebooking flows and waitlist intelligence.

Is it suitable for NHS practices?

Yes, NHS DST-compliant deployments available. Data resides in UK; consent and audit handled per NHS standards.

What about elderly patients who don't text?

Voice channel handles patients who prefer or need a phone call. Natural-sounding voice agent with the same confirmation logic.

Does it work with multiple practitioners?

Yes, different reminder cadences and channel preferences per practitioner. Multi-site supported.

How fast can we be live?

Most clients are live within seven working days.

Ready to deploy AppointmentReminders?

Run the free analyser first, five minutes, no signup. Or jump straight to a strategy call if you already know what you need.


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