Can Email Intelligence access our emails securely?

Yes. We use official Microsoft Graph API or Gmail API with read-only permissions. All data is encrypted in transit and at rest. GDPR-compliant data handling.

How accurate is the email classification?

90%+ accuracy after a 1-week learning period. The system improves as it learns your business vocabulary, customer patterns, and routing preferences.

Can I review AI-drafted responses before they're sent?

Yes. All drafted responses are queued for your approval by default. You can configure auto-send for specific types of emails once you trust the quality.

What if it routes an email to the wrong person?

You can correct the routing and Email Intelligence learns from your correction. Common routing errors are typically resolved within 1-2 weeks.

How long does deployment take?

3-5 working days. We connect to your email platform, define your categories and routing rules, train the AI on recent inbox history, and test before go-live.

Can it handle multiple shared inboxes?

Yes. Monitor info@, hello@, accounts@, support@ - as many as you need. Pricing based on total email volume across all monitored inboxes.

Can I customise the response templates?

Yes. You get access to a dashboard to update response templates, adjust classification rules, and refine routing logic. Changes take effect immediately.

What happens if email volume increases?

The system scales automatically. Plans are tiered by monthly email volume. If you exceed your tier, additional emails are charged at a small per-email rate.

What happens during the first month?

The first month includes unlimited refinements to classification and routing accuracy. We review misclassifications together and tune the AI based on your feedback.

Can I pause or cancel the service?

Yes. No long-term contracts. Cancel anytime with 30 days' notice. You can also pause the service while retaining your rules, templates, and historical email data.

Shadow Ops From £85/mo

Email Intelligence.

Sorts the inbox. Routes the right emails. Drafts the replies.

Book a strategy call Run the analyser

Example flow

How a typical interaction plays out.

Two illustrative scenes, what the AI would receive, what it would do next. Not pulled from live data.

Illustrative
Example flow

Wed 10:22 Routed · sales

Input

New email to sales@ · "Looking at your enterprise plan for a 200-seat rollout"

Action taken

Intent: sales · enterprise tier interest detected
Sentiment: positive · urgency: high
Routed to Marcus (enterprise rep) · Slack ping
Draft reply prepared · within 12 seconds of arrival

Mon 04:17 Spam · filtered

Input

New email to support@ · "Boost your SEO with our backlink package"

Action taken

Classified: cold outreach · low engagement signals
Sender domain history: 47 previous spam attempts
Filed to "review weekly" folder · no notification fired
No team time spent on triage

How it works

Kickoff to live, in 4 steps.

Inbox connection

Connect Gmail or Microsoft 365 shared mailbox. Read access only, we never send without approval until you trust it.

Learn from history

AI reads 90 days of past emails to learn your routing patterns. No manual rules to write.

Classify + route

Every new email: intent classified, urgency scored, routed to the right person with a draft reply.

Tune weekly

Misroutes get fed back. Accuracy climbs from 80% week 1 to 95%+ by week 4.

Where it shows up

How Email Intelligence earns its place.

Four real scenarios drawn from how clients use Email Intelligence day to day, plus the full list of what's in the box to make them work.

Scene 01
Shared support inbox

support@ with 200 emails/day. AI routes and drafts; team approves and sends. Inbox-zero by lunch.
Scene 02
Sales triage

sales@ catching everything. AI sorts real leads from "give me a quote" tyre-kickers.
Scene 03
Multi-language

Catches emails in 20+ languages, replies in the same language, routes to the right speaker if needed.
Scene 04
Vendor / supplier emails

Auto-files invoices and PO confirmations. Pulls action items into a task list.

What's in the box

Multi-inbox support sales@, support@, info@, billing@, all handled by one model that knows the differences.
Intent classification Sales lead, support ticket, complaint, billing question, supplier, spam, labelled instantly.
Smart routing Right team, right person, right priority. Out-of-office aware.
Draft replies On-brand reply drafted for every email. Approve, edit, or auto-send.
Sentiment + urgency flags Angry customer? VIP? Time-sensitive? Pinged to the right inbox in seconds.
Spam + outreach filtering Cold sales emails silently dropped to a "review weekly" folder.

Talk to us

Plugs into

Gmail / Google Workspace
Microsoft 365 / Outlook
Intercom
Zendesk
Front
HubSpot
Salesforce
Slack
Microsoft Teams
Zapier
Gmail / Google Workspace
Microsoft 365 / Outlook
Intercom
Zendesk
Front
HubSpot
Salesforce
Slack
Microsoft Teams
Zapier

Pricing

From £85/mo

/month

Indicative pricing, your actual quote depends on volume, integrations, and business size. Book a call and we'll put together the right package for you. No multi-year lock-in. Cancel any time.

Up to 5,000 emails/month
Single shared inbox
Helpdesk integration
Weekly tuning
Cancel any time

FAQ

Email Intelligence, answered.

Is the email content stored anywhere?

Processed in-memory only by default. Audit logs (sender + classification + outcome) stored. Body never written to disk unless you opt in for retraining.

Will it auto-send replies?

Off by default. Most clients run drafts-only for a month, then enable auto-send for narrow categories (order confirmations, FAQ responses).

GDPR compliance?

Data stays in the EU. DPA signed. Right-to-erasure handled per inbox.

Does it work with our helpdesk?

Yes, Intercom, Zendesk, Front, Freshdesk, HubSpot, Salesforce. Routes via API.

What if the model misclassifies?

Misclassifications fed back weekly. We re-train. Accuracy climbs steadily.

How fast is setup?

2–4 days. Inbox connection day 1. History learning day 2. Live by day 4.

Ready to deploy Email Intelligence?

Run the free analyser first, five minutes, no signup. Or jump straight to a strategy call if you already know what you need.

Run the analyser Book a strategy call

Email Intelligence.

How a typical interaction plays out.

Kickoff to live, in 4 steps.

Inbox connection

Learn from history

Classify + route

Tune weekly

Shared support inbox

Sales triage

Multi-language

Vendor / supplier emails

From £85/mo

Email Intelligence, answered.

Ready to deploy Email Intelligence?

Worked with us? We'd love your feedback.