AI automatically classifies, routes, and drafts responses for shared inboxes. No more missed emails. No more manual sorting. No more inbox chaos.
Here's how we set up your email triage — most are sorting within a week.
We analyse your inbox patterns — what types of emails come in, who needs to see them, what can be auto-replied — then set up routing.
We set up classification rules, routing logic, and draft templates based on the email patterns we found in step one.
Your email triage goes live — classifying, routing, and drafting replies on your real inbox traffic from day one.
Everything you need to tame shared inbox chaos and respond faster.
Define 8-12 email categories specific to your business. AI learns to classify with 90%+ accuracy after one week.
Routes emails to the right person based on content, not just sender. No more "who should handle this?" confusion.
AI generates suggested replies for routine queries. You approve with one click or edit before sending.
Identifies time-sensitive emails (complaints, urgent requests, escalations) and sends instant Slack/Teams alerts.
Morning summary of inbox activity, response times, and items needing attention. Track team performance over time.
Pulls out tasks, deadlines, and commitments from email chains. Surfaces what needs doing, not just what needs reading.
See how Email Intelligence could adapt to your industry's specific inbox challenges.
Could triage client emails, route urgent matters to senior staff, draft responses to common questions, and track response times for client service reporting.
Could handle tenant queries, maintenance requests, viewings, and landlord communications. Automatically route by property, urgency, and query type without manual sorting.
Could manage customer service emails, order queries, returns, and complaints. Draft responses to common questions and escalate complex issues automatically.
Could handle patient enquiries, appointment requests, prescription queries, and admin communications. GDPR-compliant routing and response handling for sensitive information.
Connects to the email and collaboration tools you already use.
See how AI-powered email management compares to manual inbox sorting.
| Metric | Manual Process | With Email Intelligence |
|---|---|---|
| Email sorting time | 2-3 hours/day | Instant classification |
| Response drafting | 5-10 min per reply | Under 30 seconds |
| Urgent email detection | Depends on availability | Real-time, 24/7 |
| Classification accuracy | Varies by person | 90%+ after 1 week |
| Missed priority emails | 5-10% missed daily | Under 1% miss rate |
Email Intelligence is part of our Shadow Ops automation tier. After our free AI audit, we often identify custom back-office automations unique to your business — from invoice processing to compliance tracking — that deliver even bigger results.
Some examples of custom email automations we've built:
Fixed monthly fee based on email volume. No per-email charges, no hidden costs.
Includes up to 300 emails per day across all connected inboxes. One-time setup fee of £250. Cancel anytime with 30 days' notice.
Get Your Custom Quote →Yes. We use official Microsoft Graph API or Gmail API with read-only permissions (no deletion or editing). All data is encrypted in transit and at rest. GDPR-compliant data handling for UK businesses.
90%+ accuracy after a 1-week learning period. The system improves as it learns your business vocabulary, customer patterns, and routing preferences. Misclassifications can be corrected instantly.
Yes. All drafted responses are queued for your approval by default. You can configure auto-send for specific types of emails (e.g., opening hours FAQs) once you trust the quality.
You can correct the routing and Email Intelligence learns from your correction. Common routing errors are typically resolved within 1-2 weeks as the system refines its understanding of your team structure.
3-5 working days. We connect to your email platform, define your categories and routing rules, train the AI on recent inbox history, and test before go-live.
Yes. Monitor info@, hello@, accounts@, support@ — as many as you need. Pricing based on total email volume across all monitored inboxes, not number of inboxes.
Yes. You get access to a dashboard to update response templates, adjust classification rules, and refine routing logic. Changes take effect immediately, and we provide ongoing support for complex updates.
The system scales automatically. Plans are tiered by monthly email volume. If you exceed your tier, additional emails are charged at a small per-email rate. No service interruption or manual upgrades needed.
The first month includes unlimited refinements to classification and routing accuracy. We review misclassifications together, adjust response templates, and tune the AI based on your team's feedback and email patterns.
Yes. No long-term contracts. Cancel anytime with 30 days' notice. You can also pause the service while retaining your rules, templates, and historical email data.
Email Intelligence classifies, routes, and drafts responses for shared inboxes automatically. It achieves 90%+ classification accuracy after just one week of learning, routing urgent messages instantly and integrating with Microsoft 365 and Gmail.
Book a 30-minute discovery call. We'll assess your inbox volume and have Email Intelligence routing and responding within a week. Or get a free instant analysis to identify all your automation opportunities.
Book Strategy Call →Your experience helps other businesses make the right decision.
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