Privacy Policy & Data Protection

BespokeWorks.ai ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI automation services.

As a UK-based company, we comply with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018 (DPA 2018)
• Privacy and Electronic Communications Regulations (PECR)
• Relevant industry-specific data protection requirements

2.1 Personal Information You Provide

• Contact Details: Name, email address, phone number, company name, job title
• Business Information: Company size, industry, current processes, automation requirements
• Communication: Messages, feedback, support requests, consultation notes
• Financial Information: Billing details, payment information (processed by secure third parties)

2.2 Information We Collect Automatically

• Website Analytics: Pages visited, time spent, browser type, device information
• Technical Data: IP address, location data (city/region level), referral sources
• Cookies: Preference settings, session information, analytics data
• Usage Patterns: How you interact with our AI analysis tools

2.3 Information from Third Parties

• Business Databases: Publicly available company information
• Social Media: Professional profiles (LinkedIn) when you connect with us
• Referrals: Information from business partners or referral sources

3.1 Service Delivery

• Providing AI automation analysis and consultation services
• Developing custom AI solutions for your business
• Technical support and customer service
• Project management and implementation

3.2 Communication

• Responding to your enquiries and requests
• Sending service updates and important notifications
• Providing relevant AI automation insights (with your consent)
• Follow-up on consultations and implementations

BespokeWorks conducts targeted business-to-business outreach to UK limited companies that may benefit from our AI automation and web development services. This section explains how we process business contact data for this purpose.

Data We Process

• Company name, registered address, and company number (from Companies House public register)
• Business website URL, phone number, Google rating, and business category (from Google Places)
• Business contact email addresses (from publicly available company websites)

Legal Basis

We process this data under legitimate interest (UK GDPR Article 6(1)(f)). We have completed a Legitimate Interest Assessment confirming that our interest in marketing relevant AI automation and web development services to qualifying UK businesses is proportionate and does not override the rights of data subjects. We only contact corporate subscribers (limited companies, PLCs, LLPs, CICs) as permitted under the Privacy and Electronic Communications Regulations (PECR).

Data Sources

• Companies House public register
• Google Places / Google Maps
• Publicly available company websites

Data Retention

Business contact data collected for outreach purposes is retained for a maximum of 12 months from collection. Data is automatically deleted after this period unless the business becomes a client, in which case our standard client data retention policies apply.

Your Rights

You have the right to object to this processing at any time. Every outreach email includes a one-click unsubscribe link. You can also contact us at contact@bespokeworks.co.uk to request deletion of your data or to be added to our permanent suppression list.

We retain personal data only as long as necessary for the purposes outlined in this policy:

We use cookies and similar technologies to enhance your experience on our website:

If you have questions about this privacy policy or our data practices, please contact us:

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.