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Service requests triaged for a person to decide

Raise a resident request, then triage it as the coordinator from a prepared record that shows the rule that fired. A missing location holds the record for a person, a safety word raises it to Urgent and flags the team lead, and the team lead sees workload against an illustrative service standard.

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Demo · Resident services

Demo · Resident services

Service Desk

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This is a demo. It shows how the work could function with sample data. It is not a finished product, and a system built for you would look and work differently.

A demonstration with fictional residents, requests and teams; triage suggestions are scripted and service targets are illustrative and editable. No council case system, email or messaging service is connected; nothing is sent.

Consider it in your organisation

  • Which requests reach your teams with a detail missing, and who chases it today?
  • What should raise a request's priority automatically, and who confirms it?
  • Which service standard would each team be measured against if targets were visible?

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Demo · Repairs and maintenance

Repairs Desk

A resident reports a repair, the coordinator confirms the priority and books a contractor slot, and the contractor completes or returns the job.

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A new enquiry is checked, scoped, priced and approved on one record seen by the client, the fee earner and the partner.

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Route Control showing sample delivery stops and four route views on a real Birmingham street map

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Route Control

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Order Desk showing a sample trade order message read into checked order lines, with one line needing confirmation

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Order Desk

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