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Property and housing

Awaab’s Law puts fixed timescales on damp and mould cases, so the property record, the repair intake and the contractor’s job have to agree with one another.

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Industry guide

Working context

Priority workflows

Awaab’s Law puts fixed timescales on damp and mould cases, so the property record, the repair intake and the contractor’s job have to agree with one another.

01

Repairs and appointments

Connect repair intake, coordinator review, appointment booking and contractor updates against the relevant property record.

See it in the Repairs Desk demo

02

Property records and follow-up

Organise documents, recorded observations and assigned follow-up actions so teams can find the context behind a property issue.

03

Contractor job administration

Link work orders, agreed quotes, completion records and invoice queries for review by the responsible team.

See one working

Repairs Desk: a demo for property and housing

One of the workflows above, built by BespokeWorks as a working demo with sample data. It shows how the work could function, not what a finished system would look like.

Repairs Desk coordinator view showing the repairs queue, a selected damp and mould record with its prepared record and escalate flag, and the facts row.

Demo · Repairs and maintenance

Repairs Desk

A resident reports a repair, the coordinator confirms the priority and books a contractor slot, and the contractor completes or returns the job. Damp and mould with a household note holds the record for a person to decide.

  • Resident
  • Coordinator
  • Contractor
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Before you choose a solution

  • How are properties, occupants and jobs identified across the systems already in use?
  • Which updates should residents, contractors and internal teams each be able to see or submit?
  • What happens when an appointment changes, work is incomplete or a job needs escalation?

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Cover of Property and housing: a practical technology guide

Industry guide · September 2026

Property and housing: a practical technology guide

The Awaab’s Law timescales in wide circulation are the consultation proposal, not the law. A guide to planning repair intake, property records and contractor coordination around the duties as enacted.

  • What the law actually says
  • A report, and when it counts
  • Every deadline, in one place
  • Four answers to one question
  • What has to be written down
Download the guidePDF · 13 pages