Free demo
Working context
Priority workflows
A case should reach a decision without being retyped on the way, and the service around it has to meet the government's accessibility and assurance standards.
01
Service requests and casework
Bring enquiries, supporting information, assigned actions and progress updates into a shared workflow with clear ownership.
See it in the Service Desk demo02
Internal approvals
Route requests between departments, record review decisions and make outstanding actions visible to the people responsible.
03
Operational reporting
Connect agreed information from existing systems to show workload, unresolved requests and the source of each reported figure.
See one working
Service Desk: a demo for public sector
One of the workflows above, built by BespokeWorks as a working demo with sample data. It shows how the work could function, not what a finished system would look like.
Demo · Resident services
Service Desk
Raise a resident request, then triage it as the coordinator from a prepared record that shows the rule that fired. A missing location holds the record for a person, a safety word raises it to Urgent and flags the team lead, and the team lead sees workload against an illustrative service standard.
- Resident
- Coordinator
- Team lead
Before you choose a solution
- Where do requests move between teams, and who owns the response at each handoff?
- Which existing systems must remain the authoritative source for records and identity?
- What do service users and staff need to complete the workflow, including people using assistive technology?
How we can help
Services across the lifecycle
01
Development
Design, build and modernise the software your operations depend on, from customer portals to the systems behind them.
See Development02
Consulting
Decide which work AI should take on, how far it may act, and what happens when it gets something wrong. Start with a one-off consultation, followed by a build if the case holds, or retain us for monthly AI advisory.
See Consulting03
Training
Help your whole business use AI effectively: practical training for employees, directors and developers, with reusable skills, business-specific chatbots and responsible data handling.
See Training
Industry guide · September 2026
Public sector: a practical technology guide
Central digital and technology spend controls were not removed on 1 April 2026; they were replaced. A guide to planning software for requests, approvals and reporting in public services, and to the obligations that sit underneath the new arrangement.
- What still checks the standard
- What the monitoring found
- A request, and where it waits
- Five standards, and their teeth
- Two figures from one report